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Fatma Perfumes
Client Confidentiality

Privacy Policy

Your trust is our highest priority. We safeguard your identity, delivery coordinates, and transaction data under strict UAE and international privacy frameworks.

Last Updated: October 2026 • Compliant with UAE Federal Decree-Law No. 45 of 2021

Zero Card Storage

We never store your credit or debit card numbers on our servers. Transactions are handled directly by PCI-DSS Level 1 certified gateways.

256-Bit SSL Encryption

All communications between your browser and our store are encrypted using modern transport layer security protocols.

No Third-Party Selling

We never sell, rent, or lease your personal information to external marketing brokers or data agencies.

1. Information We Collect

When you interact with Fatma Perfumes, we may collect the following types of information to process orders and enhance your experience:

  • Contact Information: Your full name, email address, mobile contact number, and delivery details.
  • Shipping & Billing Coordinates: Delivery address, apartment/villa number, city, postal zone, and country.
  • Transaction History: Order numbers, items purchased, chosen bottle volumes (100ml, 1L, etc.), and payment confirmation tokens.
  • Technical & Browsing Data: IP address, device type, browser platform, referring URLs, and pages viewed on our storefront to ensure optimal performance.

2. How We Use Your Information

Your data is utilized strictly for legitimate business and fulfillment functions:

Order Fulfillment & DispatchTo compound, bottle, package, and deliver your fragrance oils via trusted courier partners across the UAE and worldwide.
WhatsApp & Email NotificationsTo transmit real-time delivery status updates, electronic invoices, and dispatch tracking numbers.
Customer Account ManagementTo maintain your order history, saved addresses, and preferences within your private account portal.
Security & Fraud PreventionTo screen transactions for unauthorized access, chargeback protection, and regulatory compliance.

3. Payment Processing & Security

Payment transactions on Fatma Perfumes are executed through encrypted integration with certified payment providers including Stripe Inc. and Paymob.

At no point does Fatma Perfumes LLC hold or store complete credit card numbers, CVV security codes, or banking PINs. All payment credentials are transmitted directly to the payment gateway via end-to-end TLS 1.3 encryption.

4. Third-Party Disclosures & Couriers

We disclose only necessary logistical details to verified partners essential to your order delivery:

  • Courier & Logistics Partners: We share your recipient name, address, and phone number with our designated couriers to execute physical package delivery.
  • Legal Authorities: Where mandated by court order, law enforcement, or applicable UAE statutes to safeguard public safety and prevent fraud.

5. Your Rights and Data Control

Under UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection, you hold the right to:

  • Access a summary of personal information we hold concerning your account.
  • Request immediate correction of inaccurate contact or shipping data.
  • Request permanent deletion of your account and customer records, subject to statutory tax and invoice retention laws.
  • Opt out of marketing communications at any time via the unsubscribe link or account settings.

Privacy Questions or Data Requests?

Reach our Data Protection Officer at info@arabianfragrance.ae or visit our Dubai office.

Contact Privacy Officer